For help with an existing request, reply to that ticket email or open it in the support portal. Keeping the conversation together helps us see the full history.

Start a new request

• Email helpdesk@techilogic.com.
• Sign in to the TechiLogic IT Help Center and submit a ticket. If you need help accessing your portal account, contact us.
• For urgent support, call 602-428-0500. Service availability and response targets follow your support agreement.

Include the details that help us get started

• A short description of what you need or what is not working.
• Your name, organization, device name if known, and a phone number where we can reach you.
• When the issue started and whether it affects you, several people, or the whole office.
• The exact error message, what you were trying to do, and any workaround.
• A screenshot when helpful. Conceal unrelated personal or confidential information.

Please do not include passwords, one-time security codes, or recovery keys. We will arrange an approved method if sensitive information is needed. Report unexpected sign-in prompts or suspected account compromise by phone promptly.

What happens next

We review the request, assess its business impact and urgency, and route it to the appropriate support team. Reply with any important changes, including a spreading outage or a workaround that stops working. Submit unrelated issues as separate tickets.

Standard office hours are Monday through Friday, 8:00 AM to 5:00 PM Arizona time, excluding office holidays. Contracted support coverage may differ. For planned sessions, you can view appointment availability.